Shipping policy

Thank you for shopping at Oui Oui des Perles.

Order Processing

All orders are carefully prepared and packed by hand.

Orders are usually processed within 1–3 business days after payment has been received.

Please note that processing times may be longer during holidays or busy periods.

Shipping

We currently ship from Luxembourg.

Shipping costs are calculated at checkout based on the destination and selected shipping method.

Estimated delivery times are provided for guidance only and cannot be guaranteed.

Free Shipping

Free shipping is available for all orders delivered within Luxembourg.

Shipping charges for international orders will be calculated during checkout.

Delivery Delays

Once your order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier, customs procedures, weather conditions, or other circumstances beyond our control.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost, please contact us as soon as possible at mirkessandy@gmail.com. We will do our best to assist you in resolving the issue.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order.

Oui Oui des Perles cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Contact

If you have any questions regarding shipping, please contact us:

Oui Oui des Perles

Email: mirkessandy@gmail.com